Effective date: July 31, 2026  

Last updated: September 10th, 2026

Platform: Fyoody  

Operated by: Nexasource Technologies. 

Contact email: support@nexasourcetechnologies.in

 

Nexasource Technologies Pvt. Ltd. (“Nexasource Technologies”, “Fyoody”, “we”, “us”, or “our”) operates the Fyoody mobile applications, website, and related food ordering, restaurant-partner, delivery-partner, payment, customer-support, and administration services.

 

This Privacy Policy explains how we collect, use, share, retain, protect, and delete personal information when you use Fyoody as a customer, restaurant/merchant partner, delivery partner/driver, administrator, website visitor, or support user.

 

By using Fyoody or creating an account, you acknowledge this Privacy Policy. Where consent is required by applicable law, we request it through the app, website, or another appropriate method.

 

1. Information We Collect

 

We collect information that is necessary to operate the Fyoody platform, process food orders, enable deliveries, support restaurant and driver operations, communicate with users, meet legal obligations, and protect the platform from misuse or fraud.

Information you provide

 Depending on the Fyoody service you use, we may collect:

      * Customer account and order information

 

- Name

- Mobile phone number

- Email address, where provided

- Delivery addresses, address labels, landmark, city, state, pincode, and related location details

- Order details, restaurant selections, cart items, order notes, delivery instructions, tips, discounts, loyalty/reward activity, and order history

- Feedback, ratings, support requests, refund requests, and communications with support

 

    * Merchant/restaurant partner information

 

- Restaurant/business name, owner name, contact details, email address, address, operating hours, menu details, logo, restaurant photos, and business location

- Merchant verification and onboarding details, such as identity/business documents, food-safety/FSSAI documents, GST-related details, business licences, address proof, bank account details, IFSC code, cancelled cheque, and related verification information

- Order preparation, restaurant availability, menu performance, sales, payout, settlement, and operational information

 

  *  Driver/delivery-partner information

 

- Name, mobile number, email address, address, profile details, vehicle details, driving licence details, and emergency/nominee contact details

- Identity and verification documents, photographs, vehicle photographs, location information, onboarding and verification status

- Bank account details and payout-related information

- Delivery availability, assigned orders, delivery status, current location, route-related information, and earnings-related information

 

    A. Payment and transaction information

 

- Order amount, payment status, payment method, payment reference IDs, refund information, and transaction timestamps

- We use third-party payment service providers to process payments.

- Fyoody does not intentionally store complete debit-card, credit-card, UPI PIN, CVV, or other sensitive payment authentication credentials on its servers.

 

     B. Information collected automatically

 

When you use Fyoody, we may collect:

 

- Device information, such as device model, operating system, app version, device identifiers, and mobile network information

- IP address, network information, browser type where applicable, and request logs

- Push-notification token or device token used to send order, delivery, account, and support notifications

- App activity and operational events, such as screen interactions, order status updates, session activity, error logs, and feature usage needed to operate and improve the service

- Approximate or precise location information when you grant location permission

- For drivers and delivery-related services, location may be collected while the driver is online or performing delivery-related activity, subject to device permissions and applicable settings

 

     C. Location information

 

Fyoody may request access to approximate or precise location to:

 

- Show nearby restaurants and determine whether delivery may be available in your area

- Help customers select or validate delivery locations

- Calculate estimated distance, delivery fee, ETA, and order-routing information

- Enable driver navigation, driver availability, dispatch, pickup, and delivery tracking

- Support fraud prevention, safety, and service-quality processes

 

You may control location permissions through your device settings. Some location-based features may not work correctly if location permission is denied.

 

2. How We Use Information

 

We may use personal information for the following purposes:

 

- Create, authenticate, maintain, and secure Fyoody accounts

- Send OTPs and verify account ownership

- Process orders, payments, refunds, cancellations, discounts, loyalty benefits, and invoices

- Display restaurants, menus, availability, delivery areas, prices, fees, and estimated delivery times

- Coordinate restaurants, customers, and delivery partners to prepare, pick up, and deliver orders

- Send order confirmations, delivery updates, push notifications, OTPs, service announcements, support messages, and security alerts

- Provide customer, merchant, driver, and administrative support

- Verify merchant and driver onboarding, identity, eligibility, business information, and documentation

- Detect, investigate, prevent, and respond to fraud, abuse, security incidents, technical failures, and policy violations

- Meet legal, tax, accounting, audit, payment, food-safety, regulatory, and law-enforcement obligations

- Improve, troubleshoot, maintain, and develop Fyoody services

- Send marketing or promotional communications only where permitted by law and subject to your available opt-out choices.

 

3. How We Share Information

 

We do not sell personal information to third-party marketers.

 

We may share information only as needed to operate Fyoody, comply with law, or protect users and the platform.

 

   A. Restaurants and merchants

 

When a customer places an order, we may share relevant order details with the selected restaurant or merchant, including:

 

- Customer name

- Order details and item selections

- Delivery address and delivery instructions

- Customer contact details where needed to fulfil the order

- Order status and payment-status information

 

    B. Delivery partners

 

To enable delivery, we may share relevant details with the assigned delivery partner, including:

 

- Pickup location

- Delivery location

- Customer name and contact details where needed to complete delivery

- Order details necessary for fulfilment

- Delivery instructions and order status

 

   C. Customers

 

We may show customers relevant restaurant information, including restaurant name, address/location, operating status, menu details, ratings, business information, and other information necessary to use the platform.

 

   D. Payment providers

 

We share transaction information with supported payment providers, banks, UPI providers, wallet providers, payment gateways, and refund processors to process payments, verify transactions, detect fraud, and process refunds.

 

    E. Service providers

 

We may use trusted service providers for functions such as cloud hosting, database services, notifications, SMS/OTP delivery, mapping/location services, storage, customer support, payment processing, security, and technical maintenance. These providers may process information only as necessary to provide services to us and subject to applicable contractual or legal safeguards.

 

     F. Legal, safety, and business transfers

 

We may disclose information where reasonably necessary to:

 

- Comply with applicable law, legal process, court order, government request, tax requirement, or regulatory obligation

- Protect the safety, rights, property, or security of Fyoody, Nexasource Technologies, our users, delivery partners, merchants, or the public

- Investigate fraud, misuse, security incidents, or violations of our Terms and Conditions

- Support a merger, acquisition, financing, restructuring, asset sale, or similar corporate transaction, subject to applicable law.

 

4. Data Retention

 

We retain personal information only for as long as necessary to provide Fyoody services, maintain records, resolve disputes, enforce agreements, meet legal obligations, prevent fraud, and support legitimate business operations.

 

Retention periods may differ based on data type and legal requirements.

 

Examples include:

 

- Account and profile data: retained while your account is active, subject to deletion requests and applicable retention requirements

- Order, payment, refund, invoice, tax, and settlement records: retained as required for accounting, tax, audit, payment reconciliation, fraud prevention, chargebacks, disputes, and legal compliance

- Merchant and driver onboarding/verification data: retained as necessary for compliance, operational safety, verification, and legal obligations

- Support and safety records: retained for a period reasonably necessary to handle support issues, disputes, fraud, safety, and legal matters

 

5. Account Deletion and Your Choices

 

    A. Account deletion

 

You can request deletion of your Fyoody customer account from the Fyoody app:

 

Profile → Account Settings → Delete my account**

 

You can also use our public account deletion page:

https://www.nexasourcetechnologies.in/delete-account

 

When you request account deletion:

 

- Your account access is deactivated immediately

- Permanent deletion is scheduled after 7 days

- You cannot log in or create a new account using the same phone number during that 7-day period

- If you requested deletion by mistake, contact support@nexasourcetechnologies.in within 7 days

- Eligible profile data, saved addresses, favorites, device tokens, preferences, and other personal information are deleted or anonymized after the applicable deletion process

- Some data may be retained or anonymized where needed for payment reconciliation, tax, accounting, fraud prevention, chargebacks, disputes, legal obligations, audit, safety, and enforcement of our agreements

 

   B. Access, correction, and support

 

You may review or update certain account information through the app. You may also contact us at support@nexasourcetechnologies.in to request help with access, correction, deletion, support, or privacy questions, subject to identity verification and applicable law.

 

   C. Marketing communications

 

You may opt out of non-essential marketing communications using available unsubscribe options, account settings, or by contacting support@nexasourcetechnologies.in. You may still receive important transactional, security, legal, and service-related communications.

 

    D. Device permissions

 

You may manage app permissions, including location and notifications, from your device settings. Turning off permissions may limit certain app features.

 

6. Security

 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

 

These measures may include access controls, authentication controls, logging, restricted personnel access, secure data transmission using HTTPS/TLS where supported, and security monitoring.

 

No internet-based service or storage system can be guaranteed completely secure. You should protect your account, device, OTPs, and login information and should not share OTPs with anyone.

 

7. Children’s Privacy

 

Fyoody is not intended for children who are not legally permitted to enter into an agreement or use food-ordering and payment services under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

 

If you believe a child has provided personal information improperly, contact support@nexasourcetechnologies.in.

 

8. Third-Party Services and Links

 

Fyoody may integrate with or link to third-party services, including payment providers, mapping providers, notification services, SMS providers, app stores, and external websites.

 

Their privacy practices are governed by their own policies. We encourage you to review the privacy policies of third-party services before using them.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, business practices, or privacy practices.

 

When we make material changes, we may provide notice through the app, website, email, SMS, or another appropriate method. The “Last updated” date at the top of this policy indicates when it was most recently revised.

 

10. Contact and Grievance Officer

 

For privacy questions, data requests, support, complaints, account deletion recovery, or grievance matters, contact:

 

Company name: Nexasource Technologies.

Platform: Fyoody  

Email: support@nexasourcetechnologies.in  

Website: www.nexasourcetechnologies.in

 

Grievance Officer:
Name: Suhas S

Designation: Operational Head

Email: support@nexasourcetechnologies.in

Address: No:, Basaveshwara Layout, Bangalore, Karnataka, India- 560094

 

We will address requests in accordance with applicable law and after appropriate identity verification.