Effective date: July 31, 2026
Last updated: August 30, 2026
Parent Entity: Nexasource Technologies

Application Name: Fyoody (Customer app, Restaurant Partner app & Drivers Partner app).
 

These Terms and Conditions govern your use of the Fyoody customer restaurant & driver application, website, and related services operated by Nexasource Technologies Pvt. Ltd. By creating an account, placing an order, accepting the order, or using Fyoody, you agree to these Terms.
 

1. About Fyoody

Fyoody is a technology platform that enables customers to discover participating restaurants, place food orders, make payments where available, and receive delivery-related updates. Restaurants, delivery partners, payment providers, and other third parties may provide services connected with an order.
 

2. Eligibility and accounts

You must provide accurate account information, including a valid mobile number. You are responsible for maintaining the confidentiality of your account and for activities performed through it.

You must not create accounts using false information, impersonate another person, misuse OTP verification, attempt unauthorized access, or use the service for unlawful purposes.
 

3. Orders and availability

Restaurant menus, prices, item availability, delivery zones, estimated times, and promotional offers may change without notice. Placing an order constitutes a request to the participating restaurant. An order is confirmed only when the restaurant accepts it and the applicable payment process succeeds.
 

Fyoody may cancel or decline an order where there is a payment issue, inaccurate order information, suspected fraud, restaurant unavailability, delivery unavailability, technical issue, legal restriction, or other reasonable operational reason.
 

4. Pricing, payments, and taxes

Order totals may include item prices, delivery charges, platform fees, taxes, tips, discounts, loyalty redemptions, and other displayed charges. The final payable amount is shown before payment confirmation.
 

Payments are processed through supported third-party payment providers. Fyoody does not store complete card details. You must ensure payment details are accurate and that you are authorized to use the selected payment method.
 

5. Cancellation policy

Cancellation availability depends on the current order status.

- You may request cancellation before restaurant acceptance or food preparation, subject to the cancellation options shown in the app.
- Once an order is accepted, being prepared, ready for pickup, assigned to a delivery partner, picked up, or out for delivery, cancellation may be restricted or unavailable.
- A restaurant, delivery partner, or Fyoody may cancel an order for operational, safety, availability, payment, or technical reasons.
- If a cancellation results in a refund, refund eligibility and amount depend on the order status, payment status, applicable law, and the circumstances of the cancellation.
 

6. Refund policy

Where a refund is approved, it will be initiated to the original payment method or another permitted method, subject to the payment provider’s processes.
 

Approved refunds are generally processed within **7 working days** after approval. Bank, card issuer, UPI, wallet, or payment-provider processing times may vary. You may receive notifications or status updates through the app, SMS, email, or support channels.
 

Refund requests may be reviewed for issues including missing items, incorrect items, quality concerns, delivery problems, payment errors, duplicate payments, or order cancellation. Supporting details, photos, or other information may be requested where necessary.
 

7. Delivery

Delivery estimates are approximate and may be affected by restaurant preparation time, traffic, weather, address accuracy, demand, delivery-partner availability, safety conditions, and other operational factors.

You must provide a valid, serviceable delivery address and be reasonably available to receive the order. Delivery may not be available in every location. You are responsible for ensuring that delivery access instructions and contact details are accurate.
 

8. Food quality and restaurant responsibility

Restaurants are responsible for preparing food, including ingredients, allergen information, food quality, packaging, and compliance with applicable food-safety requirements. If you have allergies or dietary requirements, contact the restaurant before ordering.
 

Fyoody does not guarantee that menu information is complete or that food is free from allergens. Consumption decisions remain your responsibility.
 

9. Promotions, rewards, and gift cards

Promotions, discount codes, rewards, loyalty points, referral benefits, and gift cards may have separate eligibility rules, validity dates, caps, and restrictions. They have no cash value unless required by law and may be modified, suspended, or withdrawn where permitted.
 

10. Acceptable use

You must not misuse the platform, interfere with services, submit fraudulent orders, harass restaurant or delivery personnel, upload unlawful content, attempt to reverse engineer the application, or use the platform in violation of applicable law.

We may suspend or terminate access where we reasonably believe these Terms, law, platform security, or other users’ safety has been violated.
 

11. Account deletion

You may request account deletion from the Fyoody app under Profile → Account Settings → Delete my account, or through the public account deletion request page.

Account deletion requests deactivate access immediately and are scheduled for permanent deletion after 7 days. During the seven-day period, you cannot log in or create a new account with the same phone number. If the request was made by mistake, contact support@nexasourcetechnologies.in within 7 days.

Some data may be retained or anonymized where necessary for legal obligations, payment reconciliation, fraud prevention, tax, chargebacks, dispute handling, audit, and enforcement of these Terms.
 

12. Privacy

Your use of Fyoody is also governed by the Fyoody Privacy Policy:

https://www.nexasourcetechnologies.in/privacy-policy
 

13. Disclaimers and limitation of liability

To the maximum extent permitted by law, Fyoody provides the platform on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or always available service.
 

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
 

14. Changes to these Terms

We may update these Terms from time to time. Updated terms will be published through the app or website with a revised effective date. Continued use after the effective date indicates acceptance where permitted by law.
 

15. Contact

For support, account deletion recovery requests, refunds, or questions about these Terms, contact:

Email: support@nexasourcetechnologies.in  
Website: www.nexasourcetechnologies.in